FAQ :: The Gym Website Google+

Frequently Asked Questions

  1. What health and fitness clubs are offered on the gym website?
  2. How much discount will I receive?
  3. What happens if I change my mind and want to cancel my membership?
  4. Who do I contact if I have any queries regarding my membership or the offers available?
  5. Are there any offers on joint or family memberships?
  6. Who owns the gym website?
  7. How long will my discount last?
  8. Is my personal information safe?
  9. Can I only sign up to the service online?
  10. Who collects my membership fee?
  11. Do the clubs offer trial periods before I commit to buying?
  12. Why am I having trouble viewing the site?
  13. I am having trouble finding my way around the site. Can anyone help me?
  14. What will I need to buy a membership online?
  1. What health and fitness clubs are included on the gym website?

    There are a number of clubs throughout the UK offered on the gym website including to names Like LA Fitness, Fitness First, Spirit, LivingWell together with a number of independent clubs.

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  2. How much discount will I receive?

    The discount varies from club to club but are deatiled on each club page. Prices vary from time to time.

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  3. What happens if I change my mind and want to cancel my membership

    Your membership will come into effect on your start date. You have the right to change your mind and cancel your membership within 10 days of making your application on the gym website (Cooling Off Period), provided you have not already started to use the club. If you decide to cancel, any money you have already paid during the Cooling Off Period will be refunded. If you decide to cancel your application, you must notify the gym website by email and, if completed, you will need to notify your bank to cancel the direct debit. If you do not cancel your application during the Cooling Off Period you will be contractually bound to your health and fitness club for the duration of your membership as set out in your health and fitness club's terms and conditions.

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  4. Who do I contact if I have any queries regarding my membership or the offers available?

    Please contact the Gym Website Membership team on 08701 201 999 or email us on info@thegymwebsite.co.uk to discuss details of the offers. If you have already attended the club then please contact the club direct to discuss your membership.

  5. Are there any offers on joint or family memberships?

    Joint and family memberships will be shown where they are available. These don't apply to all health and fitness clubs, however if you have any questions regarding this then please contact us on 08701 201 999 or email us at info@thegymwebsite.co.uk

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  6. Who owns the gym website? The Gym Website is owned by Health Force Ltd a specialist provider of discounted gym membership. Established as a brand in 2001 Health Force pioneered online sales of gym membership and is still the only company offering online sales across a range of gym operators.

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  7. How long will my discount last

    Discounts are valid for the contract period of the membership. The club will contact you prior to the renewal of your membership to advise of any change to your discount or monthly payments.

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  8. Is my personal information safe?

    We employ the following measures to protect the security of your information:

    • We use firewalls to protect information held on our servers
    • We also encrypt the personal information we send and receive from you, by means of a 128 bit Secure Socket Layer encryption

    Health Force Ltd is the data controllers of your personal information under the Data Protection Act 1998.

    We will use your personal information for the purposes of registration, service provision, record retention and investigation of any complaints. Further details can be found in our Privacy Policy.

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  9. Can I only sign up to the service online?

    No, you can sign up over the telephone, please contact us on 08701 201 999 for more information.

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  10. Who collects my membership fee?

    When you sign up via the Gym Website, you will be required to complete an online application and to pay an initial fee. The initial fee is 1 months or 2 months membership (depending on the club) plus any admin / joining fee where applicable. Your membership details will then be forwarded to the relevant club and you will be required to sign a Direct Debit Mandate when you attend the club for your induction. Where the club is LA Fitness, your bank details will automatically be forwarded to LA Fitness who will set up a Direct Debit automatically.

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  11. Do the clubs offer trial periods before I commit to buying?

    The gym website does not offer trial periods for any participating clubs.

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  12. Why am I having trouble viewing the site?

    The website has been designed to work at a variety of screen resolutions. Generally a higher screen resolution (1024 by 768 and above) will provide a better experience. The system can be used comfortably on resolution as low as 600 by 800.

    The website is optimised for Internet Explorer 6.0 and above. However, users with Mozilla 2.0 and above, can also successfully use the site. The site can generally be viewed using other browsers - Opera, Safari, AOL, however, certain functionality, texts display, images etc may appear different, and certain local browser settings can also affect the way the site behaves. Those Mac users with Mozilla v2.0 and above can also access the site.

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  13. I am having trouble finding my way around the site. Can anyone help me?

    If you cannot find the answer you are looking for please contact us on 08701 201 999 or email us at info@thegymwebsite.co.uk.

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  14. What will I need to buy a membership online?

    You need your credit or debit card details as you will be required to pay either your first 1 or 2 months membership, and sometimes an admin / joining fee. You will aslos need your contacts details and your date of birth. If you buy an LA Fitness or Dragons membershuip you will also need your bank details as these will be forwarded to the relevant club for them to set up a direct debit automatically.

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