What health and fitness clubs are included in the gift card deal?
There are a number of clubs throughout the UK included in this offer. Some brand names include Fitness First, LA Fitness and Dragons, participating Kinetika clubs, Barceló Spirit, LivingWell and Club Motivation. Participating clubs may vary from time to time – check the website for the latest clubs.
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Can I just show my Gift Card to use a Health Club?
You can’t just show your gift card to use a participating Health Club.
You must fill the online form on the club page you have chosen. Once you have completed the form you will be able to print off a voucher which you must show at the club reception each time you use the club. The voucher will have your name, the club name and a valid date. You can choose when you want your membership to start.
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I have entered my card number on the activation page but I can’t get into the website.
Only active gift cards are allowed access to the website. If the website refuses your card that means your card is inactive. Details of gift cards are swiped at the till when a gift card is purchased. Please go back to the person who gave you the gift card who should take it back to the retailer where it was bought.
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What happens if I lose my Gift Card?
Your card should be treated as cash and cannot be replaced if lost or stolen.
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Can I redeem my Gift Card for cash?
Your Gift Card cannot be exchanged for cash.
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Does the card have an expiry date?
Your Gift Card expires 12 months after purchase and any remaining balance will be lost.
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What happens if I go to the club and they don’t know anything about the Gift Card?
All of the clubs have been briefed and should know how to look after you - If for any reason the member of staff doesn’t know what to do ask them to call us on the helpline 08701 1267 516.
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Who do I contact if I have any queries regarding my gift card?
Please contact the Gym Website helpline on 08701 1267 516 or email us on gift@thegymwebsite.co.uk
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Who is Health Force Limited?
Health Force is a specialist provider of discounted gym membership to discrete affinity groups. Established as a brand in 2001 Health Force pioneered online sales of gym membership and is still the only company offering online sales across a range of gym operators.
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Is my personal information safe?
We employ the following measures to protect the security of your information:
We use firewalls to protect information held on our servers
We also encrypt the personal information we send and receive from you, by means of a 128 bit Secure Socket Layer encryption
Health force Limited is the data controller of your personal information under the Data Protection Act 1998.
We will use your personal information for the purposes of registration, service provision, record retention and investigation of any complaints.
Further details can be found in our Privacy Policy.
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Why am I having trouble viewing the site?
The website has been designed to work at a variety of screen resolutions. Generally a higher screen resolution (1024 by 768 and above) will provide a better experience. The system can be used comfortably on resolution as low as 600 by 800.
The website is optimised for Internet Explorer 6.0 and above. However, users with Mozilla 2.0 and above can also successfully use the site. The site can generally be viewed using other browsers - Opera, Safari, AOL, however, certain functionality, texts display, images etc may appear different, and certain local browser settings can also affect the way the site behaves. Those Mac users with Mozilla v2.0 and above can also access the site.
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I am having trouble finding my way around the site. Can anyone help me?
If you cannot find the answer you are looking for please contact us.
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What details will I need to sign up to complete my online application?
You will need to give your address details, contact telephone numbers, email address and date of birth.
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